Service Providers

Whatever affects one directly, affects all indirectly.
I can never be what I ought to be until you are what you ought to be.  

– Martin Luther King

For many of us the concept of ageing is rather intimidating. LGBTI CAN know that Service Providers care for people who have feared this phase of their lives as it can bring with it discrimination, loss of connection with community and family, disempowerment, vulnerability, poor health, isolation and grief.

These challenges and issues are more likely to be experienced by the older Lesbian, Gay, Bisexual, Transgender, Intersex and Gender Diverse person even before they have reached mature age. Particularly those who lived through the AIDS crisis. However the older LGBTI person can also enter this phase of their lives with strength, resilience and wisdom.

Often people who identify as LGBTI are reluctant to talk about themselves openly for fear of stigma and rejection. People Living with HIV (PLHIV) opt for an even lower profile in the community to feel safe.

LGBTIQ+ Health Australia highlights the cycle of invisibility that can occur within our community. Find further resources at the end of this page.


One way to better prepare your organisation or business to be inclusive for our LGBTI consumers is through training and education.  Training assists with the adoption and implementation of the Aged Care Quality Standards and Aged Care Diversity Framework.


LGBTI CAN supports organisations with people who can to speak to your staff and management, particularly on acknowledgement days like International Day Against Homophobia, Biphobia, Intersex and Transphobia (IDAHOBIT) on May 17, International AIDS Day on December 1.

We can also assist in organising a Pride Day Parade or other activities that promote inclusivity and acceptance within your organisation.
Contact us here

OPAN, The Ageing Mosaic, Supporting LGBTIQ People

OPAN’s, Older Persons Advocacy Network, panel of experts will explore the importance of inclusive aged care services and supports for older LGBTI people.
Access their website here

Palliative Care Support

It’s best to start having end of life conversations before you need to, even if it feels a little uncomfortable at the time. This toolkit attempts to make it easier to open conversations about death and dying.
Access their website here

Sally Goldner

Sally Goldner is a renowned Transgender Activist and Change Agent
Access her website here

Silver Rainbow Aged Care Training

Silver Rainbow Aged Care offers 4hr training sessions run by the Queensland Council for LGBTI Health (QC) and supported and subsidised by the Commonwealth Government. The program supports aged care services and their staff to understand the needs of LGBTI elders, the experiences they have had to date and how they can change those experiences by becoming LGBTI inclusive in their practice. There is a small fee of around $10 p/person.
Find more information about this program here.

More Silver Raibow Resources

The Ageing Fabulously Podcast

The Ageing Fabulously podcast is a new education resource for the aged care sector from LGBTIQ+ Health Australia’s Silver Rainbow program, giving aged care workers easy access to the issues important to older lesbian, gay, bisexual, transgender and intersex (LGBTI) people accessing residential and home-based aged care services.

Find Ageing Fabulously podcast on Spotify & Apple Podcasts.

The Equality Project

The Equality Project develop bespoke training & education programs for organisations & businesses to support them in becoming safer & more inclusive for LGBTIQ+ people.
Access their website here

Welcome Here Project

A great project put together by ACON (AIDs Council of NSW) that allow businesses and organisations to undergo a pledge towards the communities and then receive recognition for that pledge.
Access their website here

Housing for the Aged Action Group

Supporting LGBTI people who face housing injustices, Housing for the Aged Action Group can provide support.
Access their website here

To better understand the challenges and discrimination that the LGBTIQ older person is likely to experience, LGBTIQ+ Health Australia has a great webinar.
Access the webinar here

Rainbow Tick

The Rainbow Tick Accreditation Program supports organisations to understand and implement LGBTI safe and inclusive service delivery and provides national recognition for those that meet the Rainbow Tick Standards. There are very few Aged Care Providers who have met the high standards of the Rainbow Tick in Queensland, let alone Sunshine Coast.
For more information go to the QIP website.

What a Rainbow Tick Accredited Aged Care Service Provider looks like …
ElderPRIDE is Eldercare’s commitment to supporting our lesbian, gay, bisexual, transgender, gender diverse and intersex (LGBTIQ) residents, family members, staff and volunteers to ensure they feel welcomed and safe.

LGBTI+ Specialisation Verification Framework

Under the Aged Care Quality Standards and Charter of Aged Care Rights, everyone receiving government-funded aged care is entitled to be treated with dignity and respect, and to have their identity, culture, and diversity valued. But some providers go above and beyond, tailoring their services, staff, and organisation to meet the needs of specific groups. These aged care providers can apply to have their specialised services independently verified against the My Aged Care Provider Specialisation Verification Framework (the Framework).

The Framework means that aged care providers must be assessed and verified before they can claim to provide specialised services for a range of special needs groups or diverse populations.

This document provides more information to support your organisation to be verified.
< Click Image To Open PDF Document & Download

 Workforce Resources

  • The Department of Health, Aged Care and Ageing has released the Aged Care Diversity Framework to outline the responsibilities Service Providers have to this cohort. This document also supports the Aged Care Quality Standards
  • Australasian Society for HIV, Viral Hepatitis and Sexual Health Medicine has developed a booklet for Workers who care for older people living with HIV.
  • Dementia Australia provides information to better understand Dementia and the LGBTI person.
  • The Safe Zone Project is a free online resource for LGBTQ awareness and ally training workshops.
  • MindOUT develops and delivers national suicide prevention initiatives for the mental health and suicide prevention sectors to help them meet the needs of LGBTIQ+ populations.
  • Carer Gateway is a national support service funded by the Australian Government. It provides free support for carers through a network of regional Carer Gateway service providers. Their website states:
  • Out Together helps improve the capacity of providers to recruit, train and support workers who identify as LGBTIQ+ and have their own lived experience of disability and ageing.
  • Intersex Human Rights Australia (IHRA) offers information, education, and an online peer support groups for people born with variations of sex characteristics.
  • Rainbow Health Victoria supports LGBTIQ health and wellbeing through engaging training and resources to support individuals and organisations to be more inclusive.
  • The Equality Project is a national organisation that brings together Lesbian, Gay, Bisexual, Transgender, Intersex and Queer (LGBTIQ+) people with allies across the social justice movement, to advocate for a better, more just, and fairer society for all Australians.
  • Alice’s Garage has wonderful resources around the LGBTI older person including, Lesbians, Dementia, Trans and Gender Diverse, Carers, Cultural Safety, Aboriginal LGBTI Elders, Elder Abuse.
  • Transcityis from the USA but many issues raised are experienced by our local transgender and gender diverse older folk.
  • Phoenix Australia  Supporting those through grief and trauma. Many of our LGBTI older people have experienced trauma and significant grief (particularly during the AIDs crisis) at some point in their life. Aged care workers can also be exposed to trauma as part of their work. Information and resources are available for people affected by trauma and those who support them.  This resource is organised by mental health experts and funded by the Commonwealth Dept of Health.
  • The Queensland AIDS Council  Understanding the history around AIV & AIDS in Queensland booklet.
  • I Don’t Want to Be Treated Differently, just Included.  Engaging in a conversation with the National Seniors community about the experiences and needs of older LGBT peopl, this is a report following research undertaken by National Seniors Australia.
  • Dementia Support Australia Access to the library and search for LGBTI to find resources in the Behaviours section.
  • LGBTIQ+ Health Australia  A National organisation, Silver Rainbow advocates for the older person as well as producing lots of resources. Including this Fact Sheet LGBTI People and Dementia
  • Val’s LGBTI Ageing and Aged Care – part of La Trobe University, Melbourne. Improving healthy ageing pathways for older LGBTI people, their visibility, and inclusion.
  • Val’s is also on the airways with a regular segment on community radio 3CR. Rainbows Don’t Fade With Age can be listened to after the it has been live on air. Link:

Video Resources